Question - answer

Popular issues

We are the leader in sales among manufacturers of high quality equipment for video surveillance systems in many regions of Ukraine over XX years. During this time we have accumulated vast experience and knowledge. We have compiled a list of frequently asked questions to share with you this knowledge..

What products are warranted?

Warranty service engaged in service centers authorized by the manufacturer, as well as our service center in Kiev on ul.Belorusskaya 17

The right to free warranty service gives you a guarantee, which shall include:

model;
serial number;
guarantee period;
the date of sale of the goods.

Please keep it for the entire lifetime.

Repair period is determined by an authorized SC, in case of problems with the service partner, you can contact the point of sale.

Where to go for warranty service?

Warranty service engaged in service centers authorized by the manufacturer, as well as our service center in Kiev on ul.Belorusskaya 17

The right to free warranty service gives you a guarantee, which shall include:

model;
serial number;
guarantee period;
the date of sale of the goods.

Please keep it for the entire lifetime.

Repair period is determined by an authorized SC, in case of problems with the service partner, you can contact the point of sale.

I can exchange or return an item?

Warranty service engaged in service centers authorized by the manufacturer, as well as our service center in Kiev on ul.Belorusskaya 17

The right to free warranty service gives you a guarantee, which shall include:

model;
serial number;
guarantee period;
the date of sale of the goods.

Please keep it for the entire lifetime.

Repair period is determined by an authorized SC, in case of problems with the service partner, you can contact the point of sale.

Where and how can I make an exchange or refund?

Warranty service engaged in service centers authorized by the manufacturer, as well as our service center in Kiev on ul.Belorusskaya 17

The right to free warranty service gives you a guarantee, which shall include:

model;
serial number;
guarantee period;
the date of sale of the goods.

Please keep it for the entire lifetime.

Repair period is determined by an authorized SC, in case of problems with the service partner, you can contact the point of sale.

The service center is unable to repair my product during the warranty period?

Warranty service engaged in service centers authorized by the manufacturer, as well as our service center in Kiev on ul.Belorusskaya 17

The right to free warranty service gives you a guarantee, which shall include:

model;
serial number;
guarantee period;
the date of sale of the goods.

Please keep it for the entire lifetime.

Repair period is determined by an authorized SC, in case of problems with the service partner, you can contact the point of sale.

In some cases it is not warranted?

Warranty service engaged in service centers authorized by the manufacturer, as well as our service center in Kiev on ul.Belorusskaya 17

The right to free warranty service gives you a guarantee, which shall include:

model;
serial number;
guarantee period;
the date of sale of the goods.

Please keep it for the entire lifetime.

Repair period is determined by an authorized SC, in case of problems with the service partner, you can contact the point of sale.